FAQS
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When does registration begin?
FOR THE FANS Presale registration starts now through Thursday, November 19th at 10pm local time.
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When does FOR THE FANS Presale begin?
FOR THE FANS Presale starts on Thursday, November 19th at 10am local time. All tickets are subject to availability and are first come, first served.
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How long will presale registration remain open?
Registration will close Thursday, November 19th at 10pm local time.
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I registered for a presale code, when will I receive it?
You will receive your presale code the day before the presale begins.
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How will presale codes be delivered?
Presale codes will be delivered via email and SMS to US phone numbers. Canada and any other international numbers will receive their presale code via email only. Emails will be delivered from AEG Presents.
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What happens if I don’t receive a presale code?
To ensure you have successfully registered, make sure to input your two-factor authentication code. You will receive a confirmation email shortly after registering.
Presale codes will not be delivered until shortly before the presale starts.
Be sure to check your email junk and spam filters.
If you have checked the above and still have not received, please reach out to register@aegpresents.com.
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I did not receive my two-factor verification code. How do I receive it?
If you are still running into issues with receiving your verification code, please try sending an SMS with 'Stop' to 33439. This might enable you to start receiving SMS Verification codes. Please attempt to register again after re-enabling. Please also check your spam folders. If this still does not work, please email register@aegpresents.com and we will assist accordingly.
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When do tickets go on-sale?
Tickets go on sale to the general public Friday, November 20th at 10am local time. Advance presales begin:
- Mastercard presale begins Wednesday, November 18th at 10am local time.
- Trip.com Presale (UK, Germany and France) begins Wednesday 18 November at 2pm local time.
- FOR THE FANS Presale begins Thursday, November 19th at 10am local time. Register now above!
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What does “Local Time” mean?
Local time refers to the time zone where the venue is located.
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Will my presale code guarantee that I can purchase during the presale?
Participating in presale registration does not guarantee tickets to the show. Tickets are available on a first come, first served basis.
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Is there a cost associated with registering?
No, registering for a presale code is free.
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Can I still register for presale if the presale has already begun?
Yes, registration will be available throughout the presale in the United States and Canada.
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Where do I purchase tickets?
Ticket links will be sent to you when you receive your presale code. Tickets will be sold from websites designated by the venues. This includes AXS, Ticketmaster & SeatGeek.
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Are the tickets refundable?
In North America, all sales are final. No refund, No exchange available.
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How many tickets can I purchase using my presale code?
There is a presale ticket limit of 8 per person.
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Will my presale code work for all shows?
Yes.
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Can I register for multiple shows?
Yes.
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Will presale codes for United States and Canada work in international markets?
No. If you registered for any North American dates, your code will only work in the United States and Canada. For U.K. and Europe presale information for, visit kpopdemonhunterstoureurope.com.
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What if I am having issues during the registration and presale process?
If you have any issues, please email register@aegpresents.com and we will troubleshoot all issues and inquiries quickly to help resolve any issues.